If your question is about using our free Ethernet SDK, you need to use Ethernet SDK Support .

The traditional role of technical support here at Host Eng. has been to provide back-line technical assistance to the technical support staff at Automationdirect.com, as they are the first line of technical support for any of our products sold by them. If you have NOT already contacted them for assistance, you should do that first as they are well suited to provide the most timely help.

Use this link to send an email with the required information to Support@hosteng.com:

Your name.

Your Company name.

The Email address to respond to.

The product and version of that product.

The operating system you are running under.

A short description of the problem.

If the problem is reproducible, list the steps required to do so.

If you are receiving an error message or an error code, list those as well.