Technical Support for Standard Products Updated: 07/09/2013

Use this form to send a question to the technical support group for any of our products that are sold through AutomationDirect.

If your question is about using one of these products with our free Ethernet SDK, you need to use the Ethernet SDK Support form to make sure your question is handled as quickly as possible.

Be sure to include your email address.

We have installed anti-spam software on our email server. If you are having trouble using any of the forms on our web site that send us email, please send a fax to 423-913-3287 and we'll figure out what's wrong. Thanks for your patience in this matter.

Click the following hyperlink to send an email with the required information to

Your name.

Your Company name.

The Email address to respond to.

The product and version of that product.

The operating system you are running under.

A short description of the problem.

If the problem is reproducible, list the steps required to do so.

If you are receiving an error message or an error code, list those as well.