|Out Of Warranty Repair Policy||Updated: 04/11/2016|
|We offer a repair service for our
products that are no longer covered under the
original manufacturer's warranty. Before you send the item back to us
for repair, we need you to send us an email with the information listed
at the bottom of this page
to request an RMA number and get the shipping instructions.
Once we receive the device for repair, we'll evaluate the device and determine whether to repair it or replace it (with a refurbished unit or one from B-stock). You will always get back a functional device, it just may not be the same one you sent to us. If you need the same device back, just specify that in the Additional Instructions field when you request an RMA number and we'll try our best to accommodate your needs. The typical repair time is two weeks after we receive the units, but this time can vary widely depending on work load at the repair facility.
At this time we do not accept credit cards as a payment method for the repairs. You will be invoiced for the total cost of the repair, plus the return shipping costs, and any additional fees (e.g. customs fees on international shipping).
The following chart lists the current repair price (as of April 2013) for the modules we manufacture. These prices are subject to change without notice and do not include shipping costs. For devices marked as (Discontinued): we will make an attempt to repair them, but if they cannot be repaired, they will be replaced with the comparable item listed in the table below.
To request an RMA#, please send an email with the following information to RMARequest@hosteng.com with a subject of "RMA Request":
Return Address (Street, City, State, Zip ):
Contact Phone Number:
Email Address to Send the RMA#:
Part Number of Item to Repair:
Brief Description of the Item Failure:
Shipping Instructions (return shipping method, UPS account number or FEDEX account number, etc.):
Additional Instructions (if any):