Out Of Warranty Repair Policy Updated: 04/11/2016
We offer a repair service for our products that are no longer covered under the original manufacturer's warranty. Before you send the item back to us for repair, we need you to send us an email with the information listed at the bottom of this page to request an RMA number and get the shipping instructions.

Once we receive the device for repair, we'll evaluate the device and determine whether to repair it or replace it (with a refurbished unit or one from B-stock). You will always get back a functional device, it just may not be the same one you sent to us. If you need the same device back, just specify that in the Additional Instructions field when you request an RMA number and we'll try our best to accommodate your needs. The typical repair time is two weeks after we receive the units, but this time can vary widely depending on work load at the repair facility.

At this time we do not accept credit cards as a payment method for the repairs. You will be invoiced for the total cost of the repair, plus the return shipping costs, and any additional fees (e.g. customs fees on international shipping).

The following chart lists the current repair price (as of April 2013) for the modules we manufacture. These prices are subject to change without notice and do not include shipping costs. For devices marked as (Discontinued): we will make an attempt to repair them, but if they cannot be repaired, they will be replaced with the comparable item listed in the table below.

Part Number Repair Cost
EZ-Touch Adapters
EZ-ETHERNET $81
EZ-ETHERPLUS $84
Gateway Devices
MB-Gateway $72

E-Drive Modules

GS-EDRV
Discontinued
Repair not available
GS-EDRV100 $70
HA-EDRV2
Discontinued
Repair not available
DL05/DL06 Modules
H0-CTRIO $54
H0-ECOM
Discontinued
$52 - Repair not available
Replacement is H0-ECOM100
H0-ECOM100 $52
H0-PSCM $90
DL205 Modules
H2-CTRIO $85
H2-CTRIO2 $98
H2-EBC
Discontinued
$56 - Repair not available
Replacement is H2-EBC100
H2-EBC100 $56
H2-EBC-F $100
H2-ECOM
Discontinued
$63 - Repair not available
Replacement is H2-ECOM100
H2-ECOM100 $63
H2-ECOM-F $112
H2-ERM
Discontinued
$58
Repair not available

Replacement is H2-ERM100
H2-ERM-F $112
H2-ERM100 $63
H2-PBC $96
H2-SERIO $59
H2-SERIO-4 $60
H2-WPLC1-EN
Discontinued
Repair not available
H2-WPLC2-EN
Discontinued
Repair not available
H2-WPLC3-EN
Discontinued
Repair not available

DL405 Modules

H4-CTRIO $93
H4-EBC $181
H4-EBC-F $227
H4-ECOM
Discontinued
$77 - Repair not available
Replacement is H4-ECOM100
H4-ECOM-F $121
H4-ECOM100 $77
H4-ERM
Discontinued
$76 - Repair not available
Replacement is H4-ERM100
H4-ERM-F $121
H4-ERM100 $77
Terminator I/O Modules
T1H-08TDS $84
T1H-CTRIO $112
T1H-EBC
Discontinued
$93 - Repair not available
Replacement is T1H-EBC100
T1H-EBC100 $93
T1H-PBC $125
Do-more Modules  
H2-DM1 $90
H2-DM1E $96
T1H-DM1 $104
T1H-DM1E $110

To request an RMA#, please send an email with the following information to RMARequest@hosteng.com with a subject of "RMA Request":

Your Name:

Your Company:

Return Address (Street, City, State, Zip ):

Contact Phone Number:

Email Address to Send the RMA#:

Part Number of Item to Repair:

Brief Description of the Item Failure:

Shipping Instructions (return shipping method, UPS account number or FEDEX account number, etc.):

Additional Instructions (if any):